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Frequently Asked Questions

Textbooks & Custom Course Material

Can I return textbooks and custom course materials?

Text books can be returned up until the day after the University's' "Add Drop" date. You must present original receipt and the text book must be in the original condition as it was sold. Custom course material are not refundable.

Can the Bookstore pick cheaper books?

The Bookstore is not directly involved in the selection of textbooks for your classes. Instead, faculty decides which book(s) are used for their courses after reviewing many different options. Once a selection is made, the professors inform us which books or materials we should order.

We always try as much as we can to keep prices of your textbooks down. For example, we encourage the faculty to choose their textbooks early so we can get as many used copies as possible. We offer a variety of textbook options, including ebooks. We do not markup textbook, but merely cover the costs.

What if my course isn’t listed when searching for my books?

It means a few things: either you don’t have a required book for your class, or the professor hasn’t turned in an order yet, or the reading material has been put on Moodle.


Can I return merchandise or non-textbook items?

Merchandise can be returned within 30 days of purchase. Items are refundable only if they are in their original package, in new sellable condition, unworn and accompanied by the original sales receipt.

I’ve place an order online, how long does it take to process?

Orders are processed once a business day in the morning. If your order is received after the daily processing, your order will be filled the next business day.

I’ve placed an order and received a call that you no longer have my size in stock, why?

We will make every attempt to list only in-stock items; however, there may be instances when a popular item sells out quickly. Should this occur, your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.


What do I do if I lost my Student ID?

The Bookstore can reprint a new ID for you. There is a fee for reprinting a replacement.

What do I do if I've forgotten my PIN number for my student ID?

Email and we can reset your PIN number.

What do I do if I lost my mail key?

The Bookstore can give you a replacement. There is a fee for replacing a mail key.

What do I do if I need something printed?

Email your print job to with instructions (for example how many copies, black & white or color, single or double sided) and we will print for you. The printshop will respond via email when the job is ready to be picked up.